FREQUENTLY ASKED QUESTIONS (FAQ)

1. ABOUT QUEENOFDRAG

What is QueenOfDrag?

QueenOfDrag is an online store dedicated to drag queens, performers, and anyone who loves bold, glamorous looks.

We bring you young, trendy, and fashion-forward products that reflect the latest trends in today's drag scene. From statement outfits and spectacular wigs to eye-catching shoes, makeup, and accessories, our collections are designed to help you express your creativity and stand out from the crowd.

Our collections are regularly updated to keep up with the ever-evolving world of drag, bringing you fresh styles, new inspiration, and exciting products to discover.

Whether you're preparing for a drag show, a special event, a photoshoot, or simply expressing your individuality, QueenOfDrag helps you stay on trend and create your perfect look.

What products can I find at QueenOfDrag?

Our collection includes a variety of products for drag performers and glamour lovers, such as:

• Drag outfits and dresses: eye-catching stagewear, sequin dresses, and statement pieces.

• Wigs: including synthetic lace front wigs in a variety of styles and colors.

• Shoes and high heels: including selected styles in larger sizes.

• Makeup and beauty products: essentials for creating dramatic, show-stopping looks.

• Press-on nails: for an instant glamorous finish.

• Body shaping products: including silicone breastplates and hip pads.

• Accessories: finishing touches to complete your transformation.

Our collection evolves regularly, so check our website for the latest arrivals and discover the newest trends in drag fashion.

2. PRODUCT QUALITY AND CUSTOMER REVIEWS

Are QueenOfDrag products reviewed by customers?

Yes! Customer reviews are available on our product pages through Judge.me. Where available, you can also find customer photos showing products as worn or used by real customers.

Can I see real customer photos before buying?

Some product pages include photos submitted by customers. These images can help you get a better idea of how an item looks in real life.

Customer photos are available only on selected products, depending on the content submitted by our customers.

Are the products exactly as shown in the pictures?

We aim to represent our products as accurately as possible. However, colors may vary slightly depending on screen settings, lighting, and photography.

For clothing, wigs, shoes, and other fit-sensitive products, we recommend checking the product description and size guide carefully before placing your order.

3. SIZING AND FIT

How do I choose the right size?

We recommend consulting the size guide provided on the relevant product page before ordering.

Where measurements are available, they are generally provided in centimeters to help you select the most suitable size.

Please pay particular attention to the measurements for dresses, costumes, shoes, and other fitted items, as sizing may vary between products and suppliers. Unsure about your measurements or how a fitted item will sit? Don't guess! Reach out to us through our contact form with your measurements, and our team will personally help you pick the perfect size for maximum comfort on stage.

Do you offer larger shoe sizes?

Yes, we offer selected shoe styles in larger sizes. Availability depends on the specific model.

Please check the size options displayed on each product page before ordering. Some larger-size shoes require additional processing time because they are made especially for you.

What if I am unsure about my size?

If you are unsure which size to choose, contact our customer service team through the contact form before placing your order.

Please include the product name, the size you are considering, and your measurements if possible. We will do our best to help you make an informed choice.

4. SHIPPING AND DELIVERY

What are the shipping fees?

Standard shipping is free on all orders over €60 across our store.

For orders below this amount, standard shipping costs are calculated automatically at checkout. Any applicable customs duties or local import taxes depend on the destination country and remain the responsibility of the recipient.

For full details, please consult our Shipping Policy.

What are the processing and delivery times?

Delivery times depend on the type of item ordered, as some products require additional processing or manufacturing time.

• Standard Items & Accessories: Delivery usually takes between 5 and 10 business days.

• Large-Size Shoes & Dresses: Made especially for you, these require an additional 5 to 10 days of processing time before shipment.

• Custom Sequin Dresses: Manufacturing and processing generally take 4 to 6 weeks. We recommend planning ahead if you need your outfit for a specific show or event.

Please allow for these additional processing times when planning your purchase.

For further information, please consult our Shipping Policy.

Where are my products shipped from?

Our products are shipped directly by our suppliers and partner workshops from their respective facilities.

If your order contains items from different suppliers, you may receive several packages on slightly different dates. This allows each item to be shipped according to its availability and preparation time.

For more information, please see our Shipping Policy.

Are the packages discreet?

Yes, absolutely. We highly value your privacy. All orders are automatically shipped in neutral, discreet packaging with no mention of the store's name or contents on the outside

Can I track my order?

If tracking information is available for your shipment, it will be provided once your order has been dispatched.

Please check your shipping confirmation and any tracking link provided. If you need further assistance, contact us through our contact form with your order number.

What should I do if my order arrives in several packages?

If your order contains products shipped by different suppliers, the items may arrive separately.

Please check the tracking information available for each shipment and allow for the relevant delivery times. If an item has not arrived within the expected timeframe, contact our customer service team with your order number and details of the missing item.

5. ORDERS AND PAYMENTS

How can I place an order?

Simply browse our online store, select your favorite products, choose the available size or options, and add the items to your cart.

When you are ready, proceed to checkout and follow the instructions to complete your purchase.

Please double-check your shipping address, selected sizes, and order details before confirming your purchase.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible through our contact form and include your order number.

We cannot guarantee that changes or cancellations will be possible once an order has been processed, prepared for shipment, or dispatched.

What payment methods can I use?

The payment methods available for your purchase are displayed at checkout.

Please consult the checkout page to see which payment options are currently available for your order.

6. RETURNS AND REFUNDS

Can I return a product?

Returns are subject to our applicable return policy and the conditions specified for the product concerned.

Before placing an order, we recommend reviewing our store policies carefully, especially for clothing, shoes, made-to-order items, and personalized products.

For full details about eligibility, conditions, and procedures, please consult the relevant policy on our website.

What should I do if my item arrives damaged or incorrect?

If you receive a damaged, defective, or incorrect item, please contact our customer service team through the contact form.

Include your order number, a description of the issue, and clear photos of the product and its packaging where relevant. This will help us assess the situation and advise you on the next steps.

7. CUSTOMER SERVICE

How can I contact QueenOfDrag?

You can contact our customer service team through the contact form on our website.

To help us assist you as quickly as possible, please include your order number if your question concerns an existing purchase, along with the product name and a clear description of your request.

I have a question about a product before ordering. Can you help?

Of course! If you have questions about sizing, product details, availability, or delivery times, contact us through our contact form before placing your order.

Please provide the product name or link and any relevant details so we can better understand your question.

Ready to create your next show-stopping look?

Explore the QueenOfDrag collection and find the outfits, wigs, shoes, and accessories that bring your vision to life. Discover fresh styles and new arrivals inspired by the latest trends in drag fashion.